CAPTCHA Help

Browser requirements for CAPTCHA

CAPTCHA supports the two most recent versions of the following:

CAPTCHA doesn't display correctly on my Internet Explorer, how to fix it?

CAPTCHA cannot display correctly if the IE Compatibility View is enabled for google.com. We suggest that you remove google.com from your list of sites that have Compatibility View enabled.

Turn off Compatibility view

  • IE 10
    1. In Internet Explorer, press the Alt key to display the Menu bar, or press and hold the address bar and select Menu bar.
    2. Click Tools and select Compatibility View settings.
    3. Select google.com under "Websites you've added to Compatibility View."
    4. Click Remove.
  • IE 9
    1. In Internet Explorer, press the Alt key to display the Menu bar, or press and hold the address bar and select Menu bar.
    2. Click Tools and select Compatibility View settings.
    3. Select google.com under "Websites you've added to Compatibility View."
    4. Click Remove.
  • IE 8
    1. In Internet Explorer, open the Tools menu at the top and select Compatibility View Settings.
    2. Select google.com under "Websites you've added to Compatibility View."
    3. Click Remove.

If you don't see google.com listed, or if you still see a warning about Compatibility View after following the steps above, make sure that your computer has the latest Windows updates.

I'm still not seeing the checkbox CAPTCHA widget. What's happening?

If you're not seeing this type of CAPTCHA, it's because your environment doesn't have the features to support the checkbox reCAPTCHA widget.

This can happen for multiple reasons:

  • Your browser is old (see minimum browser requirements above).
  • Javascript is disabled in your browser.
  • Some of your installed plugins conflict with reCAPTCHA.

CAPTCHA is too hard to read

Don't worry. Some CAPTCHAs are hard. Just click the reload button next to the image to get another one.